Return & Refund Policy
Returns & Refunds
30-DAY RETURNS
Need to exchange or return your purchase? We're here to assist! You can do so within 30 days of delivery. Exchanging or returning can be done quickly and easily by contacting us: attention.modabella@gmail.com
Ensure that the email contains the following information:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name + last name of the customer
- Customer's address
RETURN PERIOD: We use a return period of 30 days during which the customer may return his or her package. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.
RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from, without added payaments.
RETURN PROCESSING TIME: If you indicate that you would like to exchange a product when you register your return(by contacting us), we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank